Returns & Exchanges

We want you to feel confident and comfortable in your Hotmilk Lingerie, which is why we offer a 30-day return policy for items in original condition with tags attached. Whether you need a different size or a different style, our team is here to ensure you find your perfect fit.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and have all original tags and hygiene seals intact within 30 days of delivery.

• 2.
  Start Your Request

  Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.

• 3.
  Package and Post

  Securely pack your garments in their original packaging and use the provided prepaid shipping label to drop your parcel at a local post office.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund or exchange to be processed.